Support
What’s not working?
Pick where the problem is, check the questions people ask most, or tell us what happened.
Help topics
Choose where the problem is.
A module
Screens, LEDs, knobs, keys and the connection.
The app
Installing, updating, plugins and widgets.
Account and Store
Signing in and getting plugins.
TODO: the self-service decision tree from Damian’s support page structure (the document has not arrived yet).
Questions
Asked most often.
Do I need a modue account?
No. You can use modue without an account, but you need one to download plugins from the Plugin Store. You can sign in later at any time. See Downloads.
What do the labels Free, Beta and Installed locally mean?
They tell you where a plugin came from and what to expect from it. See Types of plugins.
Do plugins update automatically?
Plugins from the Plugin Store do, Betas included. Plugins installed locally don’t: to update one, install the new file yourself.
My screens look dim or a module disconnects.
Your deck probably needs more power than your port gives. See Power.
How many modules can I connect?
Up to 16: one One Touch and 15 Slide, Spin or Click modules. How many your computer runs depends on the port and on which modules you have. See Power.
My computer doesn’t detect modue.
Use the cable from the box, since some cables only charge and don’t carry data. Plug it in directly, not through an unpowered hub. Try another port, preferably USB-C, and check that the modue app is installed and running.
Can I build or publish my own plugin?
Yes. Developers build plugins with the modue SDK and publish them through the Plugin Store, after a review by the modue team.
Contact