Complaints

How to make a complaint? 

1. A complaint can be filed by the customer, for example:  
a. In writing to the address: MODUE Sp. z o.o., Duchnicka Street number 3 bud. 5 - Modue, 01-796 Warsaw, Poland; 
b. in electronic form to: contact@modue.com. 

We encourage you to use our <complaint form>.  

2. If you prepare the letter of complaint yourself, it is recommended that the customer specify in the description of the complaint:  
a. order number; 
b. information and circumstances regarding the circumstances of the complaint, in particular, the date of disclosure of non-conformity of the goods with the contract (defect); 
c. the desired method of resolving the complaint: replacement or repair; 
d. or when these forms are impossible or too burdensome to implement in accordance with the content of the Law on Consumer Rights: complaint return or price reduction; 
e. Contact information of the complainant; 
f. address where you can possibly pick up the goods - this will make it easier and faster for us to process the complaint.   

3. We will respond to your complaint as soon as possible, no later than 14 days from the date of receipt. 

Want to learn more about the complaint procedure? Check out our Terms and Conditions.   

Download our Complaint Procedure here. 

Download our Complaint Form here.